Business Terms

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Thank you for choosing ZenViz Studio!

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These Business Conditions set out the general rules for cooperation between Vladyslav Alyeksyenko, IČO: 10920374, operating as ZenViz Studio (“Contractor,” “Freelancer,” “I,” or “ZenViz Studio”) and the person or company ordering services (“Client”).

These Business Conditions apply to all 3D visualization, architectural visualization, animation, design support, multimedia, AI-assisted visualization, and related services provided by ZenViz Studio, unless expressly amended in a signed Master Agreement or Project Order.

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1. Contract Structure and Order of Priority

1.1. A project may be governed by one or more of the following documents:

• these Business Conditions;

• a Master Agreement signed between ZenViz Studio and the Client;

• a Project Order, quote, email offer, estimate, or written order confirmation;

• any written amendment agreed by both parties.

1.2. The Business Conditions contain the general rules that apply to all clients and projects.

1.3. A Master Agreement may set client-specific commercial rules, including deposit requirements, payment schedule, approval process, project-risk management, and other cooperation terms.

1.4. A Project Order contains project-specific terms, including scope, deliverables, pricing, milestone structure, timeline, payment currency, and special confidentiality rules.

1.5. In case of conflict, the following order applies:

1. A written amendment signed or expressly accepted by both parties;

2. The Project Order, but only for project-specific commercial terms;

3. The Master Agreement;

4. These Business Conditions.

1.6. Any terms proposed by the Client, including purchase order terms or procurement terms, apply only if expressly accepted by ZenViz Studio in writing.

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2. Definitions

2.1. Work means the services and deliverables provided by ZenViz Studio, including but not limited to 3D visualizations, animations, interior or exterior renders, design-support drawings, presentation images, 3D models, concepts, layouts, post-production, and related materials.

2.2. Final Deliverables means the final files expressly listed in the Project Order, such as final rendered images, animations, PDFs, presentation images, or agreed design-support documents.

2.3. Working Files means source files, editable 3D scenes, CAD files, Photoshop files, layered files, AI prompts, ComfyUI workflows, internal scripts, research, test renders, raw model files, references, and process files. Working Files are not included unless expressly stated in the Project Order.

2.4. Project Order means the written document, quote, estimate, or email proposal describing the project-specific scope, price, timeline, deliverables, and payment terms.

2.5. Review Round means a stage where the Client reviews the Work and provides consolidated feedback.

2.6. Additional Work means work outside the agreed scope, including new views, new rooms, major design changes, changed furniture or materials after approval, new project information that changes the brief, extra revisions, urgent work, or any work not included in the Project Order.

2.7. Business Day means a day other than Saturday, Sunday, or a public holiday in the Czech Republic, unless the Project Order states otherwise.

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3. Starting a Project

3.1. Before a project starts, ZenViz Studio will provide a Project Order, quote, estimate, or written scope confirmation.

3.2. The Client may accept the Project Order by signature, email confirmation, written message, payment of the deposit, payment of the first invoice, or other written approval such as “approved,” “confirmed,” “please proceed,” or equivalent wording.

3.3. By accepting the Project Order, the Client accepts these Business Conditions and, where applicable, the relevant Master Agreement.

3.4. ZenViz Studio is not required to start work until all required starting conditions are met, including receipt of the deposit where applicable, access to required project materials, and confirmation of the scope.

3.5. The Client must provide accurate and complete materials reasonably required for the Work, including plans, drawings, references, design notes, dimensions, material specifications, project location information, and any relevant restrictions.

3.6. If the Client provides third-party documentation, drawings, designs, photographs, plans, brands, logos, or references, the Client confirms that it has the right to provide them and authorizes ZenViz Studio to use them for the project.

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4. Scope, Pricing, and Hourly Work

4.1. The scope of Work is limited to what is expressly listed in the Project Order.

4.2. Work not expressly included is excluded unless later agreed in writing.

4.3. A project may be priced as:

• a fixed-fee project;

• a milestone-based project;

• an hourly project;

• a mixed fixed-fee and hourly project.

4.4. Where the scope cannot reasonably be calculated in advance, ZenViz Studio may offer an hourly rate. Unless the Project Order states otherwise, the standard hourly rates are:

• EUR 25 per hour;

• USD 30 per hour;

• CZK 600 per hour.

4.5. Hourly estimates are estimates only, not fixed caps, unless the Project Order expressly states that a maximum budget cap applies.

4.6. If the Client requests work beyond the agreed scope, ZenViz Studio may charge it at the applicable hourly rate unless another price is agreed in writing.

4.7. ZenViz Studio may pause work if the scope becomes unclear, if required information is missing, or if the Client requests changes that materially alter the agreed project.

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5. Revisions, Feedback, and Deemed Approval

5.1. Unless the Project Order states otherwise, the Client is entitled to one free included Review Round.

5.2. Feedback must be consolidated, clear, and provided in writing. If several representatives of the Client are involved, the Client is responsible for collecting and resolving internal comments before sending them to ZenViz Studio.

5.3. Minor corrections within the agreed scope are included in the Review Rounds. Major changes, new design directions, new views, changes caused by late materials, or changes after approval may be treated as Additional Work.

5.4. The Client must provide feedback within 5 Business Days after receiving a review-stage delivery, draft, milestone, preview, or final delivery, unless the Project Order states otherwise.

5.5. If the Client does not provide written feedback or written rejection within the feedback period, the relevant milestone, draft, or delivery may be treated as approved.

5.6. Deemed approval allows ZenViz Studio to continue to the next project stage and/or issue the relevant invoice.

5.7. Client silence, lack of internal approval, or delayed stakeholder response does not suspend the payment obligation if the Work has been delivered for review and no specific written rejection has been provided within the feedback period.

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6. Delivery and Timelines

6.1. Delivery dates are estimates unless expressly stated as binding deadlines in the Project Order.

6.2. Timelines depend on timely Client cooperation, including delivery of required materials, feedback, approvals, payments, and access to information.

6.3. Delays caused by the Client extend the project timeline by at least the length of the delay and may require a new schedule.

6.4. ZenViz Studio may deliver work digitally by email, download link, cloud storage, or another agreed method.

6.5. Final high-resolution files, commercial-use files, non-watermarked files, source files, and/or further work may be withheld until all outstanding amounts are paid in full.

6.6. Unless expressly included, Working Files are not delivered to the Client.

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7. Payment Terms

7.1. Invoices are issued in the currency stated in the Project Order.

7.2. Unless the Project Order or Master Agreement states otherwise, invoices are due within 7 calendar days from the invoice date.

7.3. A 5-calendar-day grace period applies after the due date.

7.4. If payment is not received in full by the end of the grace period, the overdue balance may accrue late-payment interest at 1% per month, calculated daily, plus a fixed late-payment administration fee of EUR 25 or equivalent in the invoice currency.

7.5. For EU business-to-business clients, statutory late-payment interest and recovery compensation may apply where higher or mandatory under applicable law.

7.6. Late-payment charges may be invoiced separately and remain payable even if the principal invoice has already been paid.

7.7. Any payment received after the due date may be applied first to late-payment charges, administrative recovery costs, and then to the principal invoice balance, unless mandatory law requires otherwise.

7.8. Payment is considered received only when funds are successfully cleared and available to ZenViz Studio.

7.9. The Client is responsible for ensuring that the full invoice amount is paid. Bank charges, transfer charges, exchange fees, or intermediary fees charged to the Client must not reduce the amount received by ZenViz Studio, unless otherwise agreed.

7.10. Card-processing or payment-processor fees charged directly to ZenViz Studio are borne by ZenViz Studio unless the Project Order states otherwise and such charge is legally permitted.

7.11. ZenViz Studio may suspend work, withhold final delivery, withhold usage rights, refuse new work, or pause the project if any invoice is overdue.

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8. Payment Structures and Deposits

8.1. Client-specific payment structures may be set in the applicable Master Agreement or Project Order.

8.2. Unless the Project Order or Master Agreement states otherwise, ZenViz Studio may require an upfront payment before work starts.

8.3. For projects requiring a deposit, the default payment structure is:

• 30% upfront before work starts;

• 70% before final high-resolution delivery or upon final approval, whichever comes first.

8.4. For established clients, ZenViz Studio may agree to start work without an upfront deposit. This does not waive the Client’s obligation to pay invoices by their due date.

8.5. A Project Order may replace the default payment structure with a custom milestone schedule.

8.6. For large, uncertain, or evolving projects, ZenViz Studio may require hourly billing, milestone billing, weekly billing, monthly billing, advance retainers, or another agreed structure.

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9. Stripe, Online Payments, and Invoicing

9.1. ZenViz Studio may issue invoices through Stripe or another payment processor.

9.2. The Client may receive a hosted payment page, invoice PDF, payment link, card-payment option, or bank-transfer instructions.

9.3. The use of Stripe or another payment processor does not change the Client’s payment obligations, due date, late-payment obligations, or responsibility to pay the full amount due.

9.4. If a Client pays the principal invoice after the due date and grace period, ZenViz Studio may issue a separate invoice for late-payment interest and/or administration fees.

9.5. Payment reminders may be sent automatically through Stripe, email, or another system. Failure to receive a reminder does not waive the Client’s obligation to pay on time.

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10. VAT and Taxes

10.1. Unless otherwise stated on the invoice, ZenViz Studio is not charging VAT because the Contractor is not currently registered as a VAT payer.

10.2. If ZenViz Studio becomes required to charge VAT or another applicable tax, such tax may be added to invoices in accordance with applicable law.

10.3. The Client is responsible for any reverse-charge reporting, withholding obligations, import duties, local taxes, or internal accounting obligations that apply to the Client.

10.4. If the Client requires specific tax or billing information on an invoice, it must provide that information before the invoice is issued.

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11. Intellectual Property and Usage Rights

11.1. ZenViz Studio retains all copyright and intellectual property rights in the Work, Working Files, methods, processes, know-how, and creative approach unless expressly agreed otherwise.

11.2. Upon full payment of all amounts due for the relevant deliverables, the Client receives a non-exclusive, worldwide license to use the Final Deliverables for the project, marketing, presentation, sales, investor, website, social media, and reference purposes connected to the project described in the Project Order.

11.3. No ownership or usage rights transfer until all relevant invoices, approved Additional Work, late-payment charges, and outstanding balances are paid in full.

11.4. Unless expressly agreed, the Client may not resell, sublicense, modify, destroy, alter, use for unrelated projects, use for unrelated products, or provide the Work to third parties outside the agreed project context.

11.5. Working Files are not included unless expressly stated in the Project Order. If Working Files are provided, additional fees and separate license terms may apply.

11.6. ZenViz Studio may use third-party tools, AI-assisted tools, render engines, plugins, stock assets, models, textures, or other resources where appropriate. The Client receives rights only to the Final Deliverables as stated in these Business Conditions and the Project Order.

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12. Portfolio Rights, Credit, and Confidentiality

12.1. The Client must not remove or misrepresent authorship credit where credit is reasonably expected, unless otherwise agreed.

12.2. Where practical, the Client should credit “ZenViz Studio” when publishing final visualizations.

12.3. ZenViz Studio may showcase non-confidential Final Deliverables in its portfolio, website, social media, case studies, or marketing after the Client has publicly released the project or after 12 months from final delivery, whichever occurs first.

12.4. ZenViz Studio will not publish confidential, unpublished, or sensitive project materials before public release without Client consent.

12.5. If the Client requires strict confidentiality or no portfolio use, this must be stated clearly in the Project Order before the project starts.

12.6. Both parties must keep confidential information confidential and use it only for the project.

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13. Client Responsibilities

13.1. The Client is responsible for providing accurate information, plans, dimensions, references, technical requirements, approvals, and project materials.

13.2. The Client is responsible for checking the accuracy of design, dimensions, regulations, technical systems, furniture specifications, product choices, and project feasibility unless ZenViz Studio has expressly agreed to provide technical design responsibility.

13.3. Visualizations are illustrative unless the Project Order expressly states that technical documentation, construction documentation, or regulatory compliance services are included.

13.4. ZenViz Studio does not replace the role of a licensed architect, engineer, interior architect, technical consultant, or local authority unless expressly agreed in writing.

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14. Cancellation and Termination

14.1. Either party may terminate a project by written notice if the other party materially breaches the agreement and fails to correct the breach within a reasonable time after written request.

14.2. If the Client cancels, delays, or abandons the project after work has started, the Client must pay for all work performed, committed costs, approved Additional Work, and any non-cancellable expenses.

14.3. Deposits are applied against the project price but may be retained to cover work already performed, reserved capacity, administrative time, and lost scheduling opportunity.

14.4. If a fixed-fee project is cancelled after substantial work has been completed, ZenViz Studio may invoice a reasonable portion of the fixed fee corresponding to work performed and project stage reached.

14.5. If ZenViz Studio terminates because of non-payment, lack of cooperation, repeated delays, or material breach by the Client, all unpaid amounts become immediately due.

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15. Liability

15.1. ZenViz Studio is responsible for providing the Work with reasonable professional care.

15.2. ZenViz Studio is not liable for delays or defects caused by incomplete materials, inaccurate information, late feedback, late payments, changed instructions, third-party assets, software failures, payment-processor issues, force majeure, or circumstances outside its reasonable control.

15.3. To the maximum extent permitted by law, ZenViz Studio’s total liability is limited to the amount paid by the Client for the specific project giving rise to the claim.

15.4. ZenViz Studio is not liable for indirect loss, lost profits, lost sales, lost opportunity, reputational damage, internal delays, or consequential damages.

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16. Data Protection

16.1. ZenViz Studio processes Client personal data only as necessary to communicate, manage projects, issue invoices, maintain records, comply with legal obligations, and deliver services.

16.2. Personal data may include names, email addresses, phone numbers, company details, billing information, tax information, and communication records.

16.3. ZenViz Studio may share necessary data with accountants, payment processors, hosting providers, cloud storage providers, software providers, or other processors required to provide services and comply with legal obligations.

16.4. Accounting and tax records may be retained for the period required by applicable law.

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17. Communication and Notices

17.1. Email, Stripe notifications, signed PDFs, electronic signatures, and written messages may be used for normal project communication and acceptance.

17.2. Formal termination notices or legal notices should be sent by email and, where legally required or appropriate, by registered mail or other recognized written method.

17.3. Emails are considered delivered when sent unless the sender receives a bounce-back or delivery-failure notice.

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18. Governing Law and Disputes

18.1. Unless mandatory law states otherwise, the agreement is governed by Czech law, especially the Civil Code.

18.2. The parties will first try to resolve disputes by good-faith negotiation.

18.3. If a dispute cannot be resolved amicably, it will be decided by the competent Czech courts in Prague, unless mandatory law requires another forum.

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19. Changes to These Business Conditions

19.1. The version of the Business Conditions accepted in the applicable Project Order or Master Agreement applies to that project.

19.2. ZenViz Studio may update the Business Conditions from time to time for future projects.

19.3. Updates do not retroactively change already accepted Project Orders unless both parties agree.

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Let’s make something great together! Contact me with any questions before we start.